Privacy and Cookies Policy
Your privacy is a priority for EEGA Services.
At EEGA Services, we value and prioritise your privacy. This Privacy Policy sets out, clearly and transparently, how we collect, use and protect your personal information in connection with the use of our services and our website.
Last updated: October 2024
01Information collected
We value and respect the privacy and confidentiality of the personal data provided by our users. This Privacy Policy details how that data is processed in accordance with the General Data Protection Regulation (GDPR). We implement stringent administrative and technological measures to ensure compliance with the obligations set out in applicable law. Use of this website is subject to the terms and conditions described herein, which the user undertakes to observe in full. If you do not agree with these terms, you should not use the website.
02Consent
By using our website and our platforms, the user fully agrees to our Privacy Policy.
03Purpose of personal data processing
The personal data collected is used primarily to respond to requests for information and contact, for contract management and for the provision of the services requested. With the user's consent, the data may also be used to share news about new products, services and updates about our company, as well as for satisfaction surveys and legally required communications.
04Personal data collected
We generally collect data such as Name, Address, Phone Number, Tax Identification Number and Email Address. Additional data may be collected where necessary for the provision of services. In addition, when sending emails, we collect statistical information relating to how recipients interact with our communications.
05Personal data collection methods
Personal data is generally collected when products or services are subscribed to. Some data is mandatory in order to guarantee the provision of the service. We also collect data when users subscribe to newsletters, reply to messages and requests for information, submit applications, prevent fraud and manage the website. The data provided is collected with the user's prior, explicit consent and is used only for the purposes stated at the time of collection.
06Processing of minors' data
This website is not intended for anyone under the age of 16. We ask that minors in this age group do not use the website or provide personal data through it.
07Sensitive data
We ask that you do not send us sensitive information, such as racial or ethnic origin, political opinions, religious beliefs, trade union affiliations, genetic or biometric information, health data or details about your sex life. If received, such data will be deleted immediately.
08Personal data retention period
The data provided will be retained for a maximum period of ten years, unless a legal provision requires a longer period.
09Rights of data subjects
Data subjects have the right, at any time, to access, rectify, object to the processing of or request the deletion of their personal data. These rights can be exercised through our contact channels available on the website. Deleting data may prevent the provision of certain services. We reserve the right to request confirmation of the requester's identity.
10Sharing information with third parties
We do not sell our users' personal data. We may share data with third parties for the provision of essential services, provided that these entities adopt appropriate technical and organisational measures to protect the data. Data may also be disclosed to the competent authorities where required by law.
11Data security
We are committed to ensuring the confidentiality, integrity and security of personal data. We follow best practices in information security management, requiring strict compliance with security standards by our team members.
12Links to third-party websites
This website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.
13Changes to the Privacy Policy
We reserve the right to change this Privacy Policy at any time. We recommend reviewing it regularly. Continued use of the website after changes implies acceptance of them.
14General provisions
We are not responsible for any damage caused by viruses or other malicious elements that may affect the user's system when accessing our website.
15Contacts, questions and queries
For questions or requests relating to your personal data, you can contact us through the communication channels available on the website.
16Dispute resolution
In the event of a dispute, users may turn to the competent Alternative Dispute Resolution bodies.
17Cookies
This website uses cookies to improve the user experience. Cookies can be managed in your browser settings. Learn more at www.allaboutcookies.org.